Privacy at Aethrovia

Who is responsible

The provider and controller for this website and direct enquiries is Marios Dimitriou (Aethrovia), Arch. Makariou III 24, 4000 Mesa Geitonia, Limassol, Cyprus. Contact: support@aethrovia.com.

Information we use

When you visit, the hosting service receives the technical information needed to deliver and protect the website, such as your IP address, requested page, request time and browser information. This website has no accounts, contact forms, analytics or advertising trackers.

If you email us, we receive your email address, name if supplied, and the information you include. We use it to answer enquiries, discuss a product you ask about or help identify a message. You do not have to provide information to browse. Please avoid sending unnecessary customer records or sensitive information. We do not add enquiries to a marketing list.

Purpose and legal basis

Our legitimate interests under GDPR Article 6(1)(f) are operating a secure, available website and responding to correspondence. When you ask us to take steps towards a product agreement, Article 6(1)(b) applies where those steps concern a contract with you; correspondence with a business representative otherwise relies on our legitimate interest in responding to business enquiries. Legal obligations, where applicable, rely on Article 6(1)(c). We do not use this website for automated decisions or profiling.

Recipients and international transfers

The people handling enquiries and our hosting and email providers may process the information needed for their tasks. If your enquiry concerns a message from a business, we may share the relevant information with it to resolve the issue. We do not sell personal information. Supplier locations and any transfers depend on the hosting and email services in use. Contact us for the current recipients, processing locations and any applicable transfer safeguards; we do not claim that every supplier processes exclusively within the EEA.

Retention

We keep correspondence while we handle the enquiry and necessary follow-up. Records may be needed longer for an active business relationship, a complaint or a legal obligation, and are deleted when those reasons cease. Technical information is retained only as needed for hosting, security and investigating faults, according to the hosting configuration. Contact us for the retention period that applies to a particular record.

Your rights

Where applicable, you may request access, correction, erasure, restriction or portability of your information, and object to processing based on legitimate interests. If processing relies on consent, you can withdraw it without affecting earlier lawful processing. Email us to exercise your rights; we may need enough information to verify your identity. You may also complain to your local supervisory authority or the Cyprus Commissioner for Personal Data Protection.

Product and customer information

The business you visit is responsible for its customer records and message instructions. Product privacy notices explain Aethrovia’s role and the processing for each service. Contact the business about its records, or us if you need help finding the right contact.